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Frequently Asked Questions

1. What forms of payment can i use?
Payment Online via Credit Card and Wire Transfer
Buy online with Credit cards: VISA, MASTERCARD, AMERICAN EXPRESS AND DISCOVERY. or You can also order through Bank Transfer.

2. Will my personal details remain private?
Your personal and credit card details are encrypted at your browser before they are sent to ShakyaStatue.Com. Your credit card details are stored on secondary secure servers which are not reachable via the Internet and are under constant 24 hour security surveillance.

3. How do I know if my order has been shipped?
If you have provided us with a valid email address, you will receive an email from us when we have shipped your order. At the same time we will provide you the DHL or TNT Tracking No. So that you can track the delivery statues of your order.

4. How long will it take for my order to be shipped?
Orders are usually processed within 72 hours after being placed. Delays may be caused due to credit card verification or if there is a problem in processing your charge card. If we are unable to process you charge card we will attempt to first reach you via email, then either by telephone or traditional mail. We will also try to contact you if there are any other problems with your order.

5. How can I check the status of an order?
To check the status of your order, please refer to DHL or TNT website or click on "Track Order" to see the status of your order or send us an email, referencing your order number to info@shakyastatues.com

6. What if part of my order is not available?
After you have placed your order, if for some reason an item is not available to ship, then will be cancelled from your order. We will attempt to notify you via email first, then by either telephone or traditional mail, that an item has been cancelled from your order. You will not be charged for any item that is not shipped.

7. What is your return policy?
Our goal is your complete satisfaction. If you are unhappy with any purchase, you may return it to us within 30 days for exchange or a full refund, less shipping charges. Please be as specific as possible in your note to ensure that your return/exchange is handled in the most efficient manner.

8. How soon will I receive my order?
Your order will be shipped from our warehouse within 24 hrs of your placing the order.

9. Do you offer wholesale?
Yes! We offer wholesale for those who would like to buy in bulk. Click on "Wholesale" link.

10. May I order by phone?
We are temporarily unable to take phone orders.

11. How Do I Place an Order?
We encourage you to order our products online with a credit card. You may also order by fax. If you are concerned about credit card safety please see Is It Safe to Order Online?

Don't worry! You can cancel your order at anytime during the order process. You won't be charged for anything until you check out and give us your credit card number. Below are the Six Easy Steps To Place An Order:

STEP 1: Shop for Products
When you find a item you want, press the "Add To Cart" button to add it to your "Shopping Cart". You will then be taken to a screen which will display all the items currently in your cart. Items may be added at any time from the screen which displays your shopping cart, as well as check out.

STEP 2: Add, Modify item
To continue adding items, click "Home" or any other product category to continue shopping. If you wish to increase the quantity of an item you have already ordered, simply adjust the number of units by clicking "Make Change" and adjust the number of unit in the space provided and then click "Update" button in the cart.

STEP 3: Proceed to Checkout
When you have completed your shopping, press the "Check Out" button if your viewing your shopping cart or To view your shopping cart simply click "My Shopping Basket" from anywhere on the page and you will be taken to the shopping cart..

STEP 4: Tell Us Where to Bill Your Order Your Order
Here is where you tell us your billing address in detail and For credit card security purposes, your billing address must match the address that your credit card statement is mailed.

STEP 5: Tell us How to Ship Your Order
Here is where you tell us where to ship your order. Please indicate the detail address of your location where you want us to delivery your order.

STEP 6: Place Your Order
This is the last step. When you press the "Complete Order" button your on-line order will be securely submitted to us.
Note: You will not be charged until we ship your order! You may still cancel your order if it has not shipped by e-mailing us at sales@shakyastatues.com. However, once your order is sent to shipping, it cannot be cancelled.

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